Fortress Property Solutions are committed to providing services of the very highest standards.
If you feel that we have not lived up to your expectations in any way, we would like to hear from you so that we can investigate matters which will also help us improve our service.
Most complaints can be dealt with by the relevant Manager/Senior Person of the Branch/Department.
We aim to provide the highest standards of service, but to ensure that your interests are safeguarded, in cases where you feel this expectation has not been fulfilled, we ask for any complaints to be submitted via the following procedure:
- Any grievances must be put in writing and addressed to our Office Manager at the following address below:
Fortress Property Solutions
744 Romford Road
Manor Park
Newham
London
E12 6BT
The grievance will be acknowledged within 3 working days of receipt and then investigated thoroughly in accordance with our established in-house complaints procedures.
- A formal written outcome of the complaint will be sent to you within 21 days of receipt of the grievance. If we require longer than this to resolve a matter, we will advise you in writing and confirm our revised response date.
- If you remain dissatisfied with the result of the internal investigation, your grievance will then be put forward to our Managing Director who will then review the outcome. Following the conclusion of this review, we will write to you with a final written statement.
- Should you remain dissatisfied with the conclusion of the in-house review of the complaint; the matter can then be redirected to The Property Redress Scheme Services.
Property Redress Scheme
1st Floor
Premiere House
Elstree Way
Borehamwood
WD6 1JH